Mera Concierge
a concierge that never sleeps.
An AI assistant that answers guest questions on WhatsApp and your website, 24 hours a day, in your hotel's voice. Your team gets back the hours they used to spend repeating themselves.
Mera Concierge
Ocean View Hotel · online 24/7
What it does
Six things it handles
without waking anyone up.
Answers 24/7 in your voice
Check-in times, Wi-Fi, breakfast hours, pool rules, instant answers, day or night, in the tone your brand uses.
Native WhatsApp channel
Guests message the number they already know. No app to install, no login screen.
Facility & restaurant info
Menus, opening hours, dress codes, kids' policies, all up to date, all in one place.
Requests & bookings
Airport transfers, room service, spa appointments, captured, confirmed and logged.
Smart local recommendations
Restaurants, attractions and experiences near your property, tailored to each guest.
Escalates when it matters
Complex or emotional situations get handed to your team with full context.
Before Mera
Front desk answers the same 15 questions a hundred times a day.
With Mera
Front desk focuses on the guests standing in front of them.
How it fits your hotel
Same platform for every hotel.
Configured for yours.
- BrandYour logo, colours, and tone of voice.
- ContentYour check-in times, facilities, policies.
- ChannelsYour WhatsApp and website chat, connected.
- TeamStaff receive escalations by SMS or dashboard.
- DataEverything stays yours, always.
Let's set it up
See it configured for your property in 30 minutes.
We show Mera Concierge answering the exact questions your front desk hears every day.