Terms & Conditions

By accessing or using any website, product, or service provided by Mera ("Company", "we", "us", or "our"), including but not limited to merahq.com, Mera Concierge, and Mera QR, you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, you must not access or use our services. These Terms apply to all visitors, users, operators, and any other persons who access or use our services.

Mera provides hospitality technology solutions, including: • Website design, development, and hosting for hospitality businesses • Booking engine integration and payment processing setup • AI-powered guest concierge services (Mera Concierge) • QR code-based ordering and menu systems (Mera QR) • SEO, analytics, and digital presence setup • Google Business Profile and Maps configuration We reserve the right to modify, suspend, or discontinue any part of our services at any time, with or without notice.

When you create an account with us, you must provide accurate, complete, and current information. You are responsible for safeguarding the password you use and for all activities that occur under your account. You agree to notify us immediately of any unauthorised access or use of your account. We will not be liable for any loss or damage arising from your failure to comply with this section. Operator accounts are intended for authorised representatives of hospitality businesses only.

Certain services are provided on a subscription basis. By subscribing, you agree to pay the applicable fees as described at the time of purchase. • All fees are quoted in Nigerian Naira (NGN) unless otherwise stated • Subscription fees are billed in advance on a monthly or annual basis • You authorise us to charge your designated payment method for recurring fees • Failure to pay may result in suspension or termination of your access • We reserve the right to change pricing with 30 days' prior written notice Refunds are handled on a case-by-case basis and are at our sole discretion.

All content, features, and functionality of our services — including but not limited to text, graphics, logos, icons, images, audio, software, and code — are owned by Mera or its licensors and are protected by Nigerian and international copyright, trademark, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use our services for your internal business purposes. You may not reproduce, distribute, modify, create derivative works of, publicly display, or otherwise exploit any of our content without prior written consent. Custom websites and digital assets built for clients become the property of the client upon full payment, excluding any proprietary Mera frameworks, templates, or code libraries used in their creation.

Your use of our services is also governed by our Privacy Policy. By using our services, you consent to the collection and use of information as described therein. We process guest data on behalf of our operator clients. Operators are responsible for ensuring they have lawful bases for collecting and processing guest personal data through our platform.

You agree not to use our services to: • Violate any applicable law, regulation, or third-party rights • Transmit any material that is defamatory, obscene, or otherwise objectionable • Upload viruses, malware, or any other malicious code • Attempt to gain unauthorised access to our systems or other users' accounts • Use automated tools to scrape, crawl, or extract data from our platform • Interfere with or disrupt the integrity or performance of our services • Impersonate any person or entity, or misrepresent your affiliation We reserve the right to suspend or terminate accounts that violate these terms without prior notice.

Our services may integrate with or link to third-party services, including but not limited to payment processors (e.g., Stripe), messaging platforms (e.g., WhatsApp), and analytics providers (e.g., Google Analytics). We are not responsible for the availability, accuracy, or content of third-party services, and your use of such services is governed by their respective terms and policies.

While we strive to maintain high availability, we do not guarantee uninterrupted or error-free operation of our services. We are not liable for any downtime, data loss, or service disruptions caused by factors beyond our reasonable control, including but not limited to internet outages, server failures, and force majeure events. Scheduled maintenance will be communicated in advance where possible.

To the maximum extent permitted by applicable law, Mera shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunities arising from your use of our services. Our total aggregate liability to you for all claims arising from or related to these Terms or our services shall not exceed the total amount paid by you to Mera in the twelve (12) months preceding the event giving rise to the claim.

You agree to indemnify, defend, and hold harmless Mera, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses (including reasonable legal fees) arising from: • Your use of our services • Your violation of these Terms • Your violation of any third-party rights • Any content you submit or transmit through our services

We may terminate or suspend your account and access to our services immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use our services will immediately cease. All provisions of these Terms which by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability. You may terminate your account at any time by contacting us at contact@merahq.com.

These Terms shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria, without regard to conflict of law principles. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts in Lagos, Nigeria.

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website and updating the "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the new Terms. If you do not agree to the revised Terms, you must stop using our services.

If you have any questions about these Terms and Conditions, please contact us: • Email: contact@merahq.com • Address: Lagos, Nigeria • Website: merahq.com